AUTOMATING THE FUTURE OF CUSTOMER ENGAGEMENT
WiBiz AI
WiBiz AI was developed as a comprehensive AI workforce designed to manage front-line customer interactions for businesses across Southeast Asia. The platform operates 24/7, handling complex enquiries, bookings, and follow-ups without human intervention.
By supporting multiple channels—including WhatsApp, voice, and web chat—WiBiz AI ensures no lead is ever missed, regardless of time zone, language, or business hours.
Our Statement
We believe human potential should be focused on strategy, not repetitive conversations. For WiBiz AI, we engineered a high-performance conversational engine that blends automation with personalized customer care.
Every interaction is designed to capture intent, qualify leads, and turn conversations into measurable growth opportunities for businesses.
Strategy and Implementation
Omnichannel Synchronization
Built a unified communication layer allowing the AI to maintain context and personality across WhatsApp, web chat, and voice calls.
Industry-Specific Intelligence
Developed a modular configuration system enabling businesses to train the AI on their services, pricing, and workflows.
Automated Booking Engine
Integrated deep calendar and CRM synchronization so the AI can schedule appointments and confirm bookings instantly.
Proactive Follow-Ups
Engineered smart reminder workflows that re-engage dormant leads and reduce no-show rates automatically.
Project Goals
The primary objective was to deploy an AI workforce that acts as a seamless extension of sales and support teams—capturing, qualifying, and converting leads in real time without adding operational overhead.
Tech Stack
NLP
Omnichannel
AI
Cloud
Results After Launch
WiBiz AI transformed customer service from a cost center into an automated revenue engine—setting a new standard for lead management across Southeast Asia.
- 24/7 Availability: 100% uptime for enquiries and bookings.
- Increased Lead Capture: Instant engagement across WhatsApp and web.
- Operational Time Savings: Automated over 80% of routine conversations.
- Localized AI Success: Deployed across multiple SEA languages.
- Seamless CRM Sync: Real-time data flow with zero lead loss.
Conclusion
WiBiz AI demonstrates how artificial intelligence can practically revolutionize everyday business operations by automating the most time-consuming aspects of customer engagement.
This project highlights our ability to build industry-ready AI systems that don’t just converse—but actively drive measurable business growth.
